According to Azadeh Ensha, writing in The New York Times: “If you’re like me, odds are that you’ve… found yourself with a tech problem that was made worse by the lack of ready, available — and perhaps most important — useful [phone customer support]. But with the Internet, there’s no need to have to wait on hold.
"There are hundreds (if not thousands) of other users out there, sharing their experience and wisdom, often free. So instead of getting on the phone, get online and start crowdsourcing your tech support needs.”
Ensha then reviews several free tech support web sites, for PCs, Macs, and smartphones, such as the BlackBerry and the iPhone.
Some good advice if you are looking to find high quality tech support from co-users without a cost or a wait.